PRIVACY POLICY

YOUR PRIVACY

At www.madlabsskincare.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to enhance the services we provide. We respect the privacy and confidentiality of your information and adhere to the Australian Privacy Principles. Please read our privacy policy carefully.

You may update your details at any time by contacting us via email. All customer information is securely stored using encryption and security measures to prevent unauthorized access. Credit card information is not stored on our servers.

STORAGE AND SECURITY OF YOUR INFORMATION

We collect and store information you provide, such as your name, phone number, address, and email address, to process orders and send relevant information. Additional details may be collected when you provide feedback, update preferences, respond to surveys, or interact with customer support.

We may use personal information for direct marketing, website updates, and newsletters if you have subscribed. You may unsubscribe at any time via email or the unsubscribe link in our emails.

Your information is never shared, except with third-party service providers who assist in fulfilling orders, processing payments, or complying with legal obligations. We ensure our service providers adhere to strict privacy standards.

COOKIES

Cookies are small files stored in your web browser that track website activity. They help tailor the user experience but do not access personal data. You may disable cookies in your browser settings, though this may limit website functionality.

Cookies help analyze traffic and improve website performance. We may use third-party services like Google Ads to display relevant advertisements based on your browsing activity.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal data if required by law, legal proceedings, or to protect the rights, property, or safety of Mad Labs Skincare, our customers, or third parties. In case of business restructuring, customer data may be transferred under confidentiality agreements.

THIRD-PARTY SERVICES

We do not sell customer data. Your information is only shared with service providers who assist in delivering our services. This includes payment processors, delivery partners, and website analytics providers.

We may use aggregated data for marketing analysis without referencing individual identities. This helps us improve our services while maintaining customer privacy.

SECURITY MEASURES

We implement security practices to safeguard customer information. Our website is regularly updated with security enhancements to protect personal data.

EXTERNAL LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy policies. Please review their policies before providing personal information.

CHANGES TO OUR PRIVACY POLICY

We may update this policy periodically. Any changes will be posted on our website and take effect immediately. We encourage customers to review the policy regularly.

If you have any questions or concerns, please contact us at customercare@madlabsskincare.com.au, and we will respond within 48 hours.